At Mazsapel Luxmart Store, we are committed to delivering your orders quickly, reliably, and securely—both locally and internationally. This section outlines the terms that govern the delivery of our products to customers across the globe.
1. Delivery Scope
We offer delivery services to:
- Nationwide (Within Nigeria): We cover all 36 states and major cities, towns, and rural areas.
- International (Global Delivery): We ship to multiple countries worldwide, enabling customers outside Nigeria to enjoy our wide range of products.
Please note that international delivery availability may vary based on the product and destination country.
2. Delivery Methods
We partner with reliable logistics companies and international couriers to ensure the safe and timely delivery of your items. Our delivery methods include:
- Standard Delivery
- Express Delivery
- Same-Day or Next-Day Delivery (in select cities)
- International Courier Shipping
3. Delivery Timeframes
- Local Delivery: 2–5 business days (may vary depending on your location)
- Express Delivery: 24–72 hours within selected major cities
- International Delivery: 7–21 business days depending on the destination and customs clearance
Note: Delivery timelines may be affected by holidays, strikes, weather conditions, or unforeseen delays beyond our control.
4. Delivery Fees
- Delivery fees are calculated at checkout based on the destination, delivery method, and order weight/volume.
- Some orders may qualify for free delivery, especially during promotional offers or if your order meets a specified value.
- International shipping charges will be determined by destination country and package dimensions.
5. Order Processing Time
Orders are processed within 24–48 hours after confirmation of payment. During peak periods, processing may take slightly longer, but we will always keep you updated.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. This tracking number allows you to monitor the status and progress of your delivery in real time.
7. Delivery Address Requirements
Please ensure you provide a complete and accurate delivery address, including any necessary landmarks or instructions to avoid delays. Incorrect or incomplete addresses may result in delivery failure or additional charges.
8. Failed Deliveries & Redelivery
If delivery is unsuccessful due to the recipient being unavailable, the courier will attempt redelivery or contact you for rescheduling. In cases of repeated delivery failure, the order may be returned to us, and additional fees may apply for reshipment.
9. Customs, Duties & Import Taxes
For international deliveries, your order may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping cost. Please check with your country’s customs office for details.
10. Delivery Issues & Support
If you experience any issues with your delivery—such as delays, lost packages, or damaged items—please contact our customer service team immediately. We are committed to resolving all delivery-related concerns swiftly and professionally.
11. Changes to Delivery Terms
Mazsapel Luxmart Store reserves the right to update these delivery terms at any time to reflect changes in logistics partners, regulations, or operational requirements. Please review this section regularly.
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Mazsapel Luxmart Store — Where Quality Meets Affordability