We want you to have complete peace of mind when shopping at Mazsapel Luxmart Store. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- You have 14 calendar days from the date of delivery to return an item.
- To be eligible, the item must be unused, undamaged, and in the original packaging with all tags attached.
- Products not eligible for return include perishable items, personal care products, undergarments, clearance items, and customized products unless defective.
Return Process
- Contact our customer support at [mazsapelluxmartstore@gmail.com/(+234)907-392-1131] with your order number, reason for return, and any supporting photos.
- Our team will provide return authorization and instructions.
- Pack the item securely and send it to the address provided.
- Ensure the return is shipped within 7 days of receiving the return instructions.
Refunds
- After receiving and inspecting the returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
- If your return is rejected due to signs of wear, damage, or missing parts, we may not issue a refund or offer partial refunds at our discretion.
Exchanges
- We replace items if they are defective or damaged.
- If you need an exchange for the same item, reach out within 7 days of delivery.
Non-Returnable Items
- Health and personal care items.
- Products labeled as “Final Sale.”
- Downloadable digital products or gift cards.
Shipping Fees
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or we sent the wrong item.
- Original shipping fees are non-refundable except in cases of returns due to our error.
Late or Missing Refunds
- If you haven’t received a refund after 7 business days, first check your bank account.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Still no refund? Contact us at [mazsapelluxmartstore@gmail.com/(+234)907-392-1131].
Cancellation Policy
- Orders can only be canceled before they are processed or shipped.
- Once an order is shipped, it must follow the return process.
Contact Us
For any issues related to returns, refunds, or exchanges, contact our support team at [mazsapelluxmartstore@gmail.com/(+234)907-392-1131]. We are happy to help and ensure you have a satisfactory experience with Mazsapel Luxmart Store.